Introduction

Welcome to CIS (Citycounty Insurance Services). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services, including SMS communications, in compliance with applicable laws and carrier requirements.

Information We Collect

We may collect personal information from you, including but not limited to:

• Contact information (e.g., name, phone number, email address) for purposes such as sending SMS communications and member updates.

• Usage data (e.g., website activity, communication history)

We use encrypted cookies for authentication to enhance the user experience. We also monitor the browsers and operating systems used to access our website to ensure compatibility. While the website may not function properly if all cookies are disabled, you can disable third-party cookies without impairing access to our website and its resources.

How We Use Your Information

We use your personal information for the following purposes:

• To provide and manage our services, including sending SMS updates and notifications as per your consent when you opt in.

• To communicate with you about important updates, events, and services related to CIS

• To respond to your inquiries and provide customer support

• To improve our website and services based on your feedback

SMS Communications

By providing your phone number and opting in, you consent to receive SMS messages from CIS regarding important updates, events, and services. CIS strictly adheres to SMS carrier policies and regulations. These messages may include:

• Notifications about upcoming events and deadlines

• Updates on membership benefits and services

• Emergency alerts and important notices

You may opt out of receiving SMS messages at any time by replying STOP to any message or by contacting us directly at info@cisoregon.org. Upon opting out, you will no longer receive SMS communications but will still have access to our services through other means. Message and data rates may apply.

How We Protect Your Information

We implement appropriate technical and organizational measures to protect your personal information, including SMS data, from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or electronic storage is completely secure, so we cannot guarantee absolute security.

Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties, except in the following circumstances:

• To service providers who assist us in providing coverage and delivering our services, provided they agree to keep your information confidential

• To comply with legal obligations or respond to lawful requests and legal processes

Where email addresses and other contact information are required, CIS does not sell this information but protects it as required by law. As a public entity subject to public record laws, any contact information provided may be subject to public record, so we strongly urge you to provide your preferred public contact information.

Protected Healthcare Information (PHI) is not subject to public record laws and is not shared, except as necessary to carry out and pay for your care, and only with healthcare vendors who have signed a Business Associate Agreement.

We may share your personal information with trusted service providers who assist us in providing coverage and delivering our services, including SMS communications. This may include vendors like MailChimp or RingCentral, which we use to send out SMS messages. These service providers are required to keep your information confidential and are contractually obligated to comply with our privacy standards and all applicable laws and regulations. They are only permitted to use your information to provide services on our behalf and are not allowed to use it for their own marketing purposes.

Your Rights and Choices

You have the right to:

• Access and update your personal information, including your SMS communication preferences.

• Request the deletion of your personal information

• Opt out of receiving SMS communications at any time

To exercise these rights, please contact us at info@cisoregon.org.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including changes to SMS communication practices. Any changes will be posted on this page with an updated effective date, and significant changes will be communicated to users who have opted in to SMS communications. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

CIS
Email: info@cisoregon.org
Website: www.cisoregon.org/Contact-CIS
Address: PO Box 1469, Lake Oswego, OR 97035